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Frequently Asked Questions

Have additional questions?

Let us know! We’re happy to answer them.

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What types of events do you do?

We can help with a wide variety of events, ranging from small private conferences to product launches. Here are a few examples:

  • Sales and Incentive Events
  • General Sessions
  • Breakout Rooms
  • Social and Non Profit Events
  • Product Launches
  • Trade Shows
  • Video Production
  • Teleconferences and Webcasts
  • Content creation (media servers & video projection)

Where are you located?

What gear do you use?

We use top-of-the-line name brands in the industry for our video and audio equipment. All of the equipment is our own, and you’ll be renting it directly from us. Here are a few of the major brands we utilize regularly.

Video Equipment:

  • Barco Event Switching and Projection
  • Panasonic Laser Projection and Production Switchers
  • Sony HD Cameras
  • Fujinon
  • Lightware Routing and Distribution
  • Video Devices
  • Aja
  • Plura
  • Samsung Professional Displays
  • Missing Link
  • DSC Labs
  • Marshall

Audio Equipment:

  • Dante
  • L’Acoustics
  • JBL
  • Yamaha
  • Shure
  • DPA
  • Radial Engineering
  • Radio Active Designs
  • RTS
  • Studio Technologies
  • Clearcom
  • Fostex
  • Whirlwind
  • Dan Dugan
  • Sennheiser
  • Cisco

What’s your customer support policy?

You can call or email us anytime with questions, concerns, or to ask for a quote. Reach out to us at info@smiav.com or give us a call at (805) 403-2702.

What is your onboarding process?

Once you decide to work with us, we’ll put together all of the details and a timeline of your event. We require a deposit upfront, and the remainder of your payment once the work is completed.

I’m a new client. What do I need to get started?

New clients fill out a simple one page new client information sheet, as well as a terms and conditions sheet outlining the contract details, scope of work, and payment. Once the terms and conditions are signed and we’ve received your deposit, we’ll get started on your event. Please reach out to us if you have any questions.

Will SMI be on-site the day of my event?

Absolutely. One of the benefits of using SMI Audio Visual is our team of experienced professionals at your service during the length of your entire event. We’ll be there the day of to get everything set up correctly and efficiently, and to ensure that all of the equipment and staging runs smoothly.

Do you create draftings and renderings before my event?

Yes. In order to best communicate your stage design and ensure everything is how you envisioned it, SMI will create and provide 3D renderings. All renders are to scale and offer a virtual view of your scenic elements and staging.

Room set diagrams allow you, the venue, and any permit providers to plan for the placement of the audio visual equipment in each room.

Ready to Get Started?

We would love to be your Audio Visual Production Partner for your next event! If you have any additional questions, please reach out to us at (805) 403-2702 or fill out the form below. If you’re ready to get started, tell us a little more about your project.

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